CRM is the abbreviation of the term Customer Relationship Management, which is an approach to manage the company’s interaction with not only its current customers but also with its future potential customers.
This approach uses the customer’s data analysis with the company to further improve their relationships with the customer. The main purpose is to focus on two points.
- Customer retention
- increasing Sale growth
One of the most important aspects in the CRM approach is the CRM Software that helps the company to compile data from various communication channels of the company like the following.
- telephone lines
- live chat
- marketing materials
- Social media
With the state of the art Online CRM Software, companies learn more about their target audiences and also know how to best cater to their individual needs.
The very first open source Web Based CRM System was developed by SugarCRM back in 2004, which was accessible to small entrepreneurs and teams.
Now, these online CRM Softwares are one of the most thriving parts of a huge online industry. According to a report from Gartner, these web-based CRM Softwares are considered as the largest part of all the software market. These online CRM software from across the globe generate the revenue of nearly 39.5 billion US dollars annually.
The research director of Gartner also stated that by 2018, web-based CRM would be the fastest growing software market in the world.
These Hosted CRM software now lie at the heart of most of the marketing and sales operations in the world. Both the small and large businesses across the globe are making use of these Hosted CRM software to make the information readily available to their employees.
Due to these Online web-based hosted CRM software, not only the information is made available almost instantly but it also allows the business to have the most efficient way of having the 360-degree view of their customers.
For our readers today, we have gathered a list of Best CRM Software in the world. All of them are the Top CRM software that not only facilitates the big business but also are helpful for smaller business.
So scroll down to have a read of these web-based CRM software down below.
The name first on the list of our Top CRM Software Companies is “SalesForce”. Everyone who is involved in some online business has probably heard of this online CRM software, as it is one of the best CRM software with the largest share in the market.
This web-based CRM software makes use of the following features to have a systemic lead-to-conversion approach.
- lead management
- marketing automation
- sales data
- partner management
It is one of a kind visual workflow allows the user to drag and drop the following things.
Additionally, this one of the best CRM software allows the user to have the following variety of modules.
- sales cloud
- sales performance
- sales collaboration
- marketing and much more
Oracle CRM On Demand
Oracle CRM On Demand is another one of the best hosted CRM software services in the world. This web-based CRM software is regarded as the favorite of analysts. The popularity for this online CRM software is that not only its installation is simple, it also offers a compressive set of APIs that are easy to access and allow the user to modify the synchronized data.
One other specialty, which makes this one of the Best CRM software in the world, is that, offers the user with Real-Time integration option while maintaining the data security. This is one of the best CRM software if you are looking to boost your Social Media presence.
HubSpot CRM is a free of cost hosted CRM software service, which is popular worldwide. This web-based CRM was made with the intention to help both small businesses as well as those businesses that have yet to learn the value of Web-based CRM.
Like any other best CRM software, this online CRM software provides every feature to allow you to keep track of your company’s activities like the following.
- contacts & company’s profiles
- assigning & tracking deals
- managing data in a detailed dashboard
This hosted CRM can also be used to increase the inbound sales of a business. One other thing that makes this one of the Top CRM Software in the world is its integration options with the following popular apps.
- Microsoft Dynamics
Zoho CRM is one of the top CRM Software companies in the world that is renowned for its customization options as well as its adaptability as a web-based CRM software. This web-based CRM software is developed with the intention to serve both small and enterprise business. This online CRM software comes with lead and contact management along with Sale Pipeline and Purchase Control features.
Like many other best CRM software, Zoho can also be integrated with the following applications.
- Mail Chimp
- Microsoft Outlook
- Google Apps
Microsoft Dynamics 365
Like many of the top renowned companies, Microsoft owns its own webbased CRM software by the name Microsoft Dynamics 365. This online CRM software is excellent for the boost of following purposes.
- lead tracking sales
- cloud based applications
By the name of this webbased CRM software, you might have had already guessed it that this hosted CRM software gives the 360 degree view of the customers. This ability of this best CRM software is due to it being able to transform customer behavior into valuable data and insights.
The world’s very first open source online CRM software is none other than the SugarCRM. This webbased CRM software offers many customization options like an open APIs and response to mobile apps for both Android and iOS.
This software is considered as a product of one of the top software companies in the world with plenty of experience. it is suitable for every kind of industry and is very easy to navigate due to its
Now we have laid down a few of the Best CRM Software out for you. Now it is your turn to start evaluating each one of them. to help you in this evaluation process consider factors like implantation and technical assistance required, user minimums, usability, integration options, cost and lastly the security features.